Engineering & Tech
IT Support Analyst
Resolves user and infra issues — tickets, imaging, networking basics, escalation.
What recruiters actually look for
L1/L2 support hiring weighs calm communication and documented fixes as heavily as technical depth. Ticket hygiene — what you tried, what worked, how you escalated — is the portfolio. Wasted effort: claiming “networking expert” with no troubleshooting narrative. College lab admin, hostel Wi-Fi fixes, or internship tickets with before/after are credible. Empathy under impatient users is part of the job signal.
See your match for this role
We'll start your map with IT Support Analyst as the focus.